Privacy Policy

Overview

CollectorHQ ("we," "us," or "our") operates the collectorhq.ca website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

We are committed to protecting your privacy and ensuring you understand how your data is handled. Please read this policy carefully.

Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

Email address (if you subscribe to our newsletter)
Information entered into calculators (processed locally in your browser)
Contact form submissions

Automatically Collected Information

When you visit our website, we may automatically collect:

Device and browser type
IP address (anonymized)
Pages visited and time spent
Referring website
General geographic location (country/province level)

How We Use Your Information

We use collected information to:

Provide and maintain our website
Send newsletters and updates (only if you've subscribed)
Analyze website usage to improve our content
Respond to inquiries and support requests
Detect and prevent fraud or abuse

Calculator Data

Our debt calculators process all data locally in your web browser. Financial information you enter into calculators (income, debt amounts, etc.) is not transmitted to our servers and is not stored by us. This data remains entirely on your device.

Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences
Analyze traffic and usage patterns
Enable affiliate tracking when you click partner links

We use a cookie consent mechanism so you can choose which non-essential cookies to allow; essential cookies are required for the site to function.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Services

We may use third-party services that collect information, including:

Analytics providers (e.g., Google Analytics) to understand site usage
Affiliate networks to track referrals to partner services
Email service providers to manage newsletter subscriptions

These third parties have their own privacy policies governing their use of your information.

Affiliate Disclosure

When you click links to partner services (such as Licensed Insolvency Trustees), affiliate tracking may be used to credit us for referrals. This tracking does not collect personal financial information. See our Commission Disclosure for more details.

Data Sharing

We do not sell your personal information. We may share information only:

With service providers who assist our operations (under confidentiality agreements)
If required by law or legal process
To protect our rights or safety, or the rights and safety of others

Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

Access your personal information
Request correction of inaccurate data
Withdraw consent for marketing communications
Request deletion of your data

To exercise these rights, please contact us at [email protected].

Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]